Frequently Asked Questions

1. How do I order a Product from your website?

Go to our SHOP NOW Page.  

To order a product, simply add items to your bag by clicking buy now OR dragging the item to your bad and checking out. You can check the tutorial here for some help on navigation and checking out.

2. Do you accept credit card payments?

Yes, we do. Simply click on the credit card payment method once you check out and this will be coursed thru Paypal.

3. Do you offer FREE Shipping?

Yes, we offer FREE SHIPPING on most items except for some where a P100-P250 charge is required depending on size. Please Note that: (1) All glutathione Injectable IVs and IMs; and (2) All Multiple orders atleast two or more items are FREE of shipping and delivery charges.

4. When and how do you ship orders?

For Provincial orders, we ship thru LBC. We shipout orders same day as your payment. Our cut-off is at 5pm from Mondays to Saturdays. We do not have shipping on Sundays (FYI, LBC does not have forwarding on a Sunday). Cutoffs may change during holidays or natural disasters. Shipping hours are between 6.30 to 8pm. 

5. What is my guarantee that my item will be shipped after payment?

All our online transactions are being reviewed by Yotpo, an external US-based feedback generating platform. You can check the FB reviews for our fan page and also check the comments section prior to any transactions.  You can also go to our PROOF OF SHIPPING page.

Please also note that we are ranked 100/100 for web reputation.
This information is from Google, AVG Threat Labs,
McAfee SiteAdvisor, Wot.

Weve had a good track record in our olx account since 2011 where we had a 100% positive feedback of more than 100 customers. Sadly, this was deleted by olx, together with all feedback of all olx members. You can check our facebook page of more than 55000 likes and our instagram with almost 10000 followers.  Please also note that we have an online reputation that we take care of in each transaction. We have been selling online since 2010.

Again, if in doubt, Cash on Delivery is available within Metro Manila for relatives or friends that you may have in the area.

6. How do I request for COD or Cash on Delivery?

Cash on delivery is only available in Metro Manila (with the exception of some areas North of Metro Manila). We normally deliver next day from when an order form is placed or same day if an order is placed before normal dispatch hours of 8am to 9am.

We have a regular route that we follow daily. Please refer to the following link for schedule per area and other details on delivery within Metro Manila: Delivery Schedule.

Please send us an SMS thru GLOBE -  09175724244 or SMART - 09999979047 to schedule a COD.

7. Do you do meet-ups?

Some customers prefer meet-ups, so yes, we do meet-ups. We do meet-ups anywhere in Metro Manila (with some exceptions North of Metro Manila). Please refer to the following link for schedule per area and other details on delivery within Metro Manila: Delivery Schedule.  

Please send us an SMS thru GLOBE - 09175026807 or 09175724244 or SMART - 09999979047 to schedule a meet-up.

8. How do we pay for an order if outside Metro Manila?
Payments Accepted are indicated below. Details for payment shall be available once you check out an item from our webstore or check Payment Details Here.

9. Are your products authentic?

Yes. Each product also has a lot number that may be traced back to the manufacturer.  Again, this site has been up since 2010.  We have built a good reputation and we plan to keep it that way.  If you are the kind of person who prefer to look for proof of purchase from abroad, please buy direct from the USA.

10. Do you offer Money-back guarantees?

No, we unfortunately dont. For those who prefer money-back guarantees, please order direct from the US website of the product you are interested in.

Please feel free to contact us at danella@wellnessdepotph.net or simply click HERE.

Thank you for viewing our site today.

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